Inclement Weather and Cancellations

Closures

If D38 is closed, then in-person therapy is cancelled for that day; however, those clients have the option to make up that therapy session later in the week (if available).  If a client chooses not to reschedule, they may do so without penalty. 

Delays

If D38 announces a 2-hour delay, then in-person therapy scheduled at 10:00am and earlier will be cancelled.  However, therapy sessions beginning at 10:30am and afterward will proceed as scheduled. Clients have the option to make up the cancelled therapy session later that day or week (if possible).  If a client chooses not to reschedule, they may do so without penalty. 

Cancellations

In the event of a cancellation, please provide as much notice as possible. “Non-emergency” cancellations require 24 hours’ notice and include vacations, pre-planned medical appointments, family events, parties, sports events, lack of babysitters, or anything that is not designated as an “emergency”. If the session is not canceled within 24-hour notice, the client will be responsible for paying the full cost of my session. “Emergency” cancellations are accepted only for illness (fever within the last 24 hours, strep, unidentified rash, diarrhea, vomiting, or any highly contagious illness), illness of a family member, or death in the family. After 3 emergency cancellations, I understand that a $60 charge will be incurred for all subsequent emergency cancellations within a calendar year. In the event of an emergency cancellation, I understand I still must notify the clinic on the day of the appointment to avoid a “no-show” fee for the full cost of my session rate.